PROBLEM #1
Many disgruntled patients are all too eager to leave negative ratings and comments online about your business or brand. In fact, some may even threaten to leave a bad review as leverage against you in an attempt to have their way.
PROBLEM #2
On the other hand, satisfied patients, in general, will not think on their own to leave an online review in behalf of your business or brand.
So, what is the solution?
ReviewAssist was created to help your business’s online reputation in the following ways:
A higher number of reviews adds credibillity to your business in the eyes of potential patients, assuming your rating is 4.5 or higher of course.
For example, which instills more confidence in you? A restaurant with an average online star rating of 4.5 based on only 2 total reviews, or the same 4.5 rating based on over 500 total reviews? Hopefully you see the point.
Our base plan comes right out the gate with tools to request reviews directly from your patient's phones via text message links. We can also setup automation to stremline your workflow and yeild much more gains!
Text messaging is by far the most successfull way to reach an audience. Emails statistically have a much lower read rate when compared to text messages.
In fact, according to various email marketing benchmark reports from 2015 to 2023, email open rates averaged between 15% to 25%, while over 90% of messages delivered via SMS (text messaging) are opened and read within the first 3 minutes of delivery!
For this reason, ReviewAssist is only configured for requesting patient reviews via SMS.
Before a situation esculates to a dissatisfied patient leaving a negative review on your online business profile, it is important to learn the needs and concerns of your patients and then address them appropriately. How can you find out what concerns your patients before they post their negative experience online?
Our base plan includes a built in complaint form with every profile. This allows you to collect valuable insights, enabling your team to quickly and discreetly address your patients needs before it leads to something worse.
Despite your best efforts, negative reviews can not be fully avoided. However, this need not worry you. Replying to reviews tells, not just that one disappointed individual, but ALL your patients, including potential new ones that you care about them and truly strive to deliver a great experience.
ReviewAssist offers an optional AI driven reply automation that looks and feels like a true human experience. Call for more information.
Per Location*
$49/month
$440/Year
(3 Months Free!)
Per Location*
$30/month
$270/year
$20/month
$180/year
$299/Onetime Per profile
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